Booking Terms & Conditions

These terms and conditions may be amended from time to time and apply to all of our services.

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

Taste of The Bahamas / Grum Ma’s House Cultural Center is a tour operator, offering a few cuisine, culture & community tours in The Bahamas.

Bookings can be made directly through tastemybahamas.com, tasteofthebahamas.com its sub-brands and/or any other website through which Taste of The Bahamas / Grum Ma’s House Cultural Center makes their services available. If you are having any problems booking through Taste of The Bahamas / Grum Ma’s House Cultural Center website tastemybahamas.com then please contact our Customer Support Team ( tastebahamas@gmail.com ).

Taste of The Bahamas / Grum Ma’s House Cultural Center reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Taste of The Bahamas / Grum Ma’s House Cultural Centers is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Taste of The Bahamas / Grum Ma’s House Cultural Center with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

Please note that all prices for the services provided by Taste of The Bahamas / Grum Ma’s House Cultural Center and its sub-brands are in the company’s local currency, The Bahamian Dollar. As a local operator, Taste of The Bahamas / Grum Ma’s House Cultural Center cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

2. Promotional codes

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

3. Pick-up & Drop-off Services

Taste of The Bahamas / Grum Ma’s House Cultural Center offers pickup and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location.

You as the traveler are responsible for your pick-up, this includes providing Taste of The Bahamas / Grum Ma’s House Cultural Center with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Taste of The Bahamas / Grum Ma’s House Cultural Center will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Support Team ( tastebahamas@gmail.com ).

Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pickup time in order to not miss our guides when they arrive to pick you up.

4. Meeting us on location

If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of Taste of The Bahamas / Grum Ma’s House Cultural Center tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question. Please note that there are still some tours where this cannot be offered. If you are unsure which tours this follows under then please contact our Customer Support Team ( tastebahamas@gmail.com ).

You as the traveler are responsible for arriving to the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your adventure tour. Taste of The Bahamas / Grum Ma’s House Cultural Center will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our Customer Support Team ( tastebahamas@gmail.com ).

Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your cuisine, culture & community tour then you are not entitled to a refund of the price paid for the services, however, we will consider each situation on its merit.

5. Travel insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.

6. The Bahamas weather and conditions

All cuisine, culture & community tours and outdoor activities while not dependent on weather and general conditions. Taste of The Bahamas / Grum Ma’s House Cultural Center reserves the right to alter routes, itineraries, and departure times and or cancel your trip with your safety in mind, should the necessity arise, we will make every effort to contact you in the event of such a situation. This is especially, so for hurricane season (June to December) during which time storms may develop and if the weather deteriorates in such a way as to prevent tours operating a full refund will be given less affiliate fees. Weather reporting and tracking of these storms makes it so that adequate warning and cancellation can be given.

Taste of The Bahamas / Grum Ma’s House Cultural Center cannot be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Taste of The Bahamas / Grum Ma’s House Cultural Center‘s control. Taste of The Bahamas / Grum Ma’s House Cultural Center acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Taste of The Bahamas / Grum Ma’s House Cultural Center family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

8. Clothing

Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.

9. Assumed risk & Outdoor activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Taste of The Bahamas / Grum Ma’s House Cultural Center or their partners’ guidelines and must take proper responsibility for their own safety. All tours and outdoor activities carry inherent risks and Taste of The Bahamas / Grum Ma’s House Cultural Center or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

10. Alcohol and drugs:

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply. This is so even though we serve alcoholic beverages. Our serving is only for guests to have “a taste” and should not become influenced.

11. Reviews & Feedback

Taste of The Bahamas / Grum Ma’s House Cultural Center welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.

Please note that all complaints must reach Taste of The Bahamas / Grum Ma’s House Cultural Center within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.

Taste of The Bahamas / Grum Ma’s House Cultural Center Cancellation Policy

All cancellation fees held by Taste of The Bahamas / Grum Ma’s House Cultural Center are only intended to cover our direct cost of amending and/or cancelling your tour.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and delivered in writing preferably by email to Taste of The Bahamas / Grum Ma’s House Cultural Center in order to be valid. Once delivered the amendment and/or cancellation needs to be confirmed by Taste of The Bahamas / Grum Ma’s House Cultural Center before further action can be taken. If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days, and the stipulated amount will be transferred to the same credit card that was employed for the acquisition of the tour. Please note that we cannot be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end.

Cancellation fees & charges

As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellation of Cuisine, Culture & Community Tours

More than 48 hours’ notice: 100% refund

More than 24 hours’ notice: 90 % refund

Less than 24 hours’ notice: No refund

For all bookings of cuisine, culture & community tours operated by Taste of The Bahamas / Grum Ma’s House Cultural Center (or any of Taste of The Bahamas / Grum Ma’s House Cultural Center sub-brands), a minimum of 48 hours’ notice of cancellation is required for a 90% refund. If cancellation is made after these time limits pass refund is given as follows: more than 24 hours’ notice – 90% and less than 24 hours’ notice – no refund. This does not apply to tours booked within 24 hours.

Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Taste of The Bahamas / Grum Ma’s House Cultural Center immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Taste of The Bahamas / Grum Ma’s House Cultural Center cannot be responsible for mistakes in the booking process.

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